Quotation and Lifecycle Management
In this role, you have the opportunity to work on the cutting edge of Healthcare IT and technology in a fast growing, dynamic international organization. As the new Quotation and Lifecycle Manager – CardioVascular Informatics Europe, you will be part of a team delivering advanced Medical Informatics solutions to hospitals and your main focus will be Cardiology. In this role you will have a unique possibility to become a recognized expert and to make an important impact by helping our customers become more successful and knowledgeable.
Job description
You are responsible for
- Advise customers, sales and contract managers on CVI projects regarding the design of quotations and service contracts.
- Prepare technical details for quotations/orders.
- Create Quotations/offers.
- Prepare technical details for quotations/orders for service contracts.
- Create CSA contract offers.
- Monitor and adjust the contract portfolio ("Service Catalogue") in collaboration with Prof. Service, Support and the Remote Center
- Explaining the portfolio to internal and external customers
- Designing and maintaining the relevant templates and documents
- Define pricing in coordination with the Account Manager CVI, Modality Sales Specialist CVI and the Manager Support CVI RoW
- Monitor CVI Installed Base Lifecycle for sales opportunities and realize these as sales activities in consultation with the responsible Business Manager.
- Analyze business processes in the CVI Customer Service area, initiate process optimizations in consultation with the Support CVI RoW Manager if necessary.
- Monitor the profitability of customer service agreements and initiate corrective measures if necessary.
- Create service concepts with external suppliers.
- Implement and continuously maintain characteristics of the services to be provided by external CVI suppliers in the form of service level agreements.
- Develop and track service offers for services & hardware.
- Participate in global CVI S&SD improvement projects (if required).
- When preparing offers for soft- and/or hardware replacement, services and service contracts, the Lifecycle Management Specialist CVI must comply with Philips guidelines such as stop margins in coordination with the Line Manager or Support CVI RoW Manager if necessary.
- The initiation of process optimizations must be coordinated with the Support CVI RoW Manager.
- Improvement projects to be processed are proposed by the Lifecycle Management Specialist CVI; implementation is carried out after consultation and approval with the Support CVI RoW Manager. Within this project, the Lifecycle Management Specialist CVI decides on the implementation and is supported in this by the Support CVI RoW Manager.
Prerequisites and skills
To succeed in this role, you should have the following skills and experience
- A degree in Business Administration or similar
- Minimum of 3 years in Contract/Lifecycle Management
- Ideally experience with Salesforce.com, ServiceMax, PSA or ServiceNow
- Very good knowledge of customer requirements in Healthcare IT service
- Experience and knowledge in the design and negotiation of healthcare IT service contracts and offers
- Very good IT knowledge (MS Office, SAP)
- Experience in IT customer service
- ITILv3 or ITIL 4 certification, at least Foundation level
- Independent prioritization and work planning
- Customer-oriented communication, appearance and actions
- Fluent in English, German or a 3rd European language
About the company
Through Grain Slovakia, you will be working for an Tech company.
Apply for the position
You will be guided through the selection process by Michaela. If you have any questions? Call +421 948 955 086.
Personal data
I hereby give my consent to the processing of my personal data contained in the job application, professional CV, personal questionnaire, personal data obtained from the contact form on the company’s website and personal data obtained during the interview at Grain s. r. o. in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data (hereinafter referred to as “Act No. 18/2018 Coll.”) by Grain Slovakia s. r. o. for the purpose of employment mediation. Consent may be revoked in writing at any time, otherwise the consent expires 3 years from the date of its granting and the data will be anonymised and further used exclusively for statistical purposes. I also acknowledge that the rights of the data subject are regulated in Section 59 et seq. of Act No. 18/2018 Coll. I declare that I fully understand the conditions of processing my personal data and I give my consent knowingly, voluntarily and without reservation.